Datastay Request allows manufacturers to capture product related requests from across the extended organization and address associated issues. Manufacturers are provided with valuable insight into issues affecting their products with the ability to associate a diverse set of information with each request. Requests, specifically those made by customers can then be collectively analyzed to identify any common issues, or leveraged into information used to improve future products and better meet customer expectations.

Tailored workflow and business rules route all requests and issues electronically to the appropriate users for review and action, ensuring each request or issue is addressed in a timely manner. When matched with Datastay Change Management, manufacturers can link requests and issues directly to change orders, closing the loop between request and implementation.